The Office for Information Technologies and Electronic Administration has implemented a digital assistant based on artificial intelligence on the eUprava portal. The goal is to facilitate citizens’ access to information and the use of electronic administration services. The assistant currently provides basic information and directs users to services, and in the future will enable performing specific actions such as scheduling appointments and filling out forms. The system uses the language model from OpenAI, and there are plans to develop a universal solution independent of other language models for greater security and data control. The office has also signed a contract for the procurement of a supercomputer to train and host AI applications, in line with the “Leap to the Future Serbia 2027” program for modernization and digitalization.
Political Perspectives:
Left: Left-leaning reports emphasize the benefits of AI in improving public services and increasing accessibility for all citizens. They highlight the potential for AI to democratize access to government services and reduce bureaucratic barriers. Concerns about data privacy and the need for transparent AI governance are also noted.
Center: Center-leaning articles focus on the practical implementation of AI technology in public administration, noting the government’s efforts to modernize and digitize services. They present the AI assistant as a useful tool to improve efficiency and user experience, while acknowledging the importance of security and data protection.
Right: Right-leaning narratives stress the importance of technological advancement and innovation in government services to maintain competitiveness and efficiency. They emphasize the role of AI in reducing government costs and bureaucracy. There may be less focus on privacy concerns, instead highlighting national progress and digital sovereignty.
