The main topic of the article concerns consumer rights in situations where a package is not delivered to the address but left in a parcel locker. Jovan Ristić from the Consumer Association Efektiva explains that consumers have the right to file a complaint and request a reduction in postage fees if they did not agree to have the package left in a parcel locker. The Postal Services Act stipulates that a parcel locker can only be used with the consent or request of the recipient. The deadlines for complaints vary depending on the type of issue, but there are inconsistencies in the legislation, especially regarding the complaint deadline for package damage, which is legally set at one day, considered unconstitutional and discriminatory. Consumers should be aware of their rights and react quickly to claim compensation.
Political Perspectives:
Left: Left-leaning sources emphasize consumer protection and criticize the legal inconsistencies that limit consumers’ ability to claim damages, highlighting the need for stronger regulations and enforcement to protect consumers from unfair practices by postal operators.
Center: Center-leaning sources focus on explaining the legal framework and consumer rights clearly, providing practical advice on how consumers can file complaints and what their rights are regarding package delivery and the use of parcel lockers.
Right: Right-leaning sources may emphasize the responsibility of consumers to be aware of the terms they agree to and the importance of contractual agreements, while also supporting the postal operators’ rights to operate efficiently within the legal framework.
