The capital city of Podgorica has introduced a new electronic service for submitting requests for approval of conceptual designs to the city architect, fully digitalizing and simplifying the process for citizens. Users fill in basic information and attach the conceptual design in digital form via the epodgorica.me portal, then sign the request with a qualified electronic signature. Users receive case status updates and notifications electronically. This service represents a significant step towards transparency and efficiency in the city administration’s work, implemented by a team with experience and the application of modern technologies. Similar digital services in the region, such as the AI digital assistant on Serbia’s eUprava portal, also facilitate citizens’ access to electronic services, showing a trend of digitalization of public services in the region.
Political Perspectives:
Left: Left-leaning reports emphasize the benefits of digitalization for transparency, accessibility, and efficiency in public administration. They highlight the positive impact on citizens by simplifying bureaucratic processes and reducing the need for physical visits to government offices. The focus is on social good, inclusivity, and modernization of public services.
Center: Center-leaning articles present the digitalization of city services as a necessary modernization step, focusing on the practical aspects of implementation, efficiency gains, and the role of technology in improving government services. They provide balanced views on the benefits and challenges, including the need for proper infrastructure and training.
Right: Right-leaning narratives may emphasize the importance of digitalization in reducing government overhead and promoting efficient use of resources. They might also focus on the role of private sector partnerships and technological innovation. Concerns about data security and the need for qualified personnel to manage digital services are sometimes highlighted.