The Croatian Health Insurance Fund (HZZO) has introduced an AI virtual voice assistant named HANA, which from June 18 will answer calls on free phone lines for mandatory and supplementary health insurance. The goal is to facilitate access to information for insured persons and partners using advanced speech recognition and understanding technology. HANA will provide users with quick and accessible answers 24/7, reducing waiting times and relieving human operators. This innovation represents a step towards improving user experience and accessibility of HZZO services.
Political Perspectives:
Left: Left-leaning sources emphasize the positive impact of AI technology in improving public healthcare services, highlighting increased accessibility, efficiency, and the potential to reduce human workload. They may also discuss the importance of ensuring AI is used ethically and inclusively.
Center: Center-leaning sources focus on the practical benefits of the AI assistant HANA, such as reducing wait times and improving user experience for health insurance customers. They present the innovation as a modern step forward in public service digitalization without strong ideological framing.
Right: Right-leaning sources might emphasize the cost-saving aspects and efficiency gains from implementing AI in public institutions like HZZO. They may also highlight the importance of technological advancement and modernization in government services, possibly with some caution about over-reliance on AI.
