Flight Delays, Lost Luggage – Who’s Really to Blame and Who to Complain To!
Travel is usually all about fun and adventure, but what happens when your flight is delayed and your luggage disappears into thin air? Panic, stress, and a million questions – who’s at fault? The airport or the airline? Let’s break down who’s responsible for what and how you can fight for your rights!
Airport vs. Airline – Who’s Who?
Many people think the airport and airline are the same, but they’re not! The airport is your host on the ground – responsible for passport control, security, air conditioning, info screens, elevators, and your comfort while waiting. If the info screen is broken or the AC is off, don’t blame the airline – that’s the airport’s job.
The airline is your partner in the air. They set the travel rules, baggage policies, flight schedules, and take responsibility if your flight is delayed, canceled, or changed. Traditional airlines like Air Serbia often take responsibility and offer alternative solutions, while low-cost carriers can be a nightmare in these situations.
Flight Delay? Here’s How Much You Can Claim!
If your flight is delayed, you’re entitled to compensation ranging from €250 to €600, depending on the flight distance and delay length. But beware! This only applies if the delay isn’t due to extraordinary circumstances like bad weather or strikes. You can get money or vouchers, but only if you follow the rules and submit your claim on time.
Baggage – Hidden Costs and Responsibilities
One of the biggest traps is baggage rules. Many airlines are changing their free carry-on baggage policies, and extra baggage can cost you a fortune. So, before buying your ticket, carefully check the allowed baggage dimensions and weight.
Responsibility for baggage is split: the airline defines the rules, but the physical handling is done by the airport’s ground service. If your luggage is lost or damaged, first contact the airline, but keep in mind the airport may also be involved.
Why Choosing Your Airline Wisely Matters
Low-cost airlines often cut corners and don’t take responsibility like traditional ones. Air Serbia, for example, takes steps to get you to your destination if your flight is delayed or canceled. Low-cost carriers often don’t offer such security, so picking your travel partner wisely is crucial.
Bottom Line – Don’t Let Them Fool You!
Travel can be stressful, but if you know who to contact and what your rights are, you can make the best out of bad situations. The airport is responsible for ground conditions, the airline for the flight and baggage. Read the fine print, follow the rules, and don’t let anyone take advantage of you.
So, got any crazy airport or airline stories? Or maybe you’re the lucky one who scored compensation for a delay? Share your adventures in the comments – let’s laugh or start a fiery debate together!
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