Welcome to the 21st century, where technology promises to solve all our problems, but is it really so? The city of Kragujevac has just launched the Inclusio app, designed for people with disabilities. Officially, this is the first program in Serbia that uses an innovation fund to develop two apps that help people with disabilities of all categories communicate more easily with public services, companies, and city administration.
Official representatives of associations for the deaf and hard of hearing praise the app because it allows users to report issues to city services, send graphics, and complete tasks without the need to stand in crowds or call interpreters. Sounds like a dream, right? But let’s ask – how accessible and functional is this app really for all people with disabilities? Is it just another marketing trick or real help?
Kragujevac is the first city in Serbia to implement this program, but what about other cities? Will they follow this example or remain in the digital dark? Also, how well is the app adapted to different types of disabilities? Are people with various needs truly involved in development and testing?
This is not just a story about one app, but about how society treats people with disabilities. Is this the beginning of true inclusion or just another digital band-aid on deep social problems?
If you have ever tried to solve a problem in public administration, you know how frustrating it can be. Now imagine having additional barriers due to disability. Inclusio promises to change that, but will it really?
If you have experience with this or similar apps, or think this is just another empty story, drop a comment below. Let’s see how truly inclusive this digital revolution is or if it’s just another illusion for people with disabilities in Serbia.
