Imagine being seven months pregnant and just wanting to test baby strollers, only to be accused of theft and kicked out of the store! That’s exactly what happened to Alexa Fernandez at a Target store. Alexa and her husband had a terrible experience while shopping for baby strollers. She shared her story on TikTok, explaining how the store employees treated them like criminals just because they wanted to try out the strollers.
In another Target store, Alexa was allowed to test the strollers, but in this one, employees said it was against store policy and refused. When they tried to test strollers that were not unfastened or removed from the display, employees accused them of attempted theft and told them to leave. Alexa, being seven months pregnant, said she couldn’t possibly run away with the stroller.
Comments under her video are divided. Many sided with Alexa, saying that displays exist so customers can try products, and employees could simply stay with customers to ensure they don’t steal. Others think testing strollers is unusual and suggested just buying and returning if they don’t fit. After the incident, Alexa contacted the first store where she was allowed to test strollers and told them what happened. The staff there helped her file an official complaint and said the employees should not have treated her that way.
This situation raises a big question: why do stores treat customers like criminals? Is the no-testing policy justified, or is it just bad service and poor customer relations? Alexa just wanted to make the best choice for her baby, but instead, she was met with suspicion and discomfort.
If you’ve ever been wrongly accused like this, you know how frustrating it is. If not, maybe it’s time to think about how customers are treated in your favorite stores. Maybe stores should be a bit more friendly and less quick to suspect theft.
And hey, if you have a funny or crazy shopping story, drop it in the comments — maybe together we’ll find out who the real shopping heroes are!
